Returns Policy
At Nemeco Autoparts, we understand that sometimes it may be necessary to return a purchase. Here is our return policy to make this process smooth and transparent:
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Return Period: You have the right to return your purchase within 14 days of receipt. Contact our customer service within this period to register your return.
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Return Conditions: The product must be in unused condition and returned in its original packaging. Ensure that all accessories and documentation are included. Parts that have been mounted cannot be returned, nor can electronic/electrical parts. No warranty is given on electronic/electrical parts. Electrical products refer to items that can be connected to a circuit. Business customers cannot cancel or return.
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Registering the Return: Contact our customer service via our contact form to register your return. Clearly state the reason for returning the product.
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Shipping Instructions: You will receive the necessary instructions for returning the product, including the return address. Ensure the product is securely packaged to prevent damage during transport.
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Inspection and Processing: Upon receiving the returned product, we will conduct an inspection. If everything is in order, the refund will be processed via the original payment method.
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Exceptions: Return shipping costs are the responsibility of the customer. However, if the product is defective or incorrectly delivered, we will cover these costs.
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Refund: The refund will be processed within a reasonable time after the return is approved. Please note that processing time depends on your payment method and financial institution.
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Contact: For further questions or support, you can always contact our customer service. We are here to make your experience with Nemeco Autoparts as positive as possible.